Concierge desk
+1 (800) 555-0188
Twenty-four hours, every day. Appointments, transport, interpreting and urgent non-emergency clinical questions.
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Contact
The concierge desk
answers in under a minute.
Call, write or send an appointment request. A coordinator opens your file immediately and a registered nurse is available at any hour if the matter is clinical.
- +1 (800) 555-0188 — 24 hours
- concierge@averdeno.ca
- Four pavilions across Canada
Contact cards
Reach the right desk first time.
General enquiries
concierge@averdeno.ca
Answered within one business hour, 07:00–22:00 Eastern.
International patients
international@averdeno.ca
Records review and written itineraries returned within 48 hours.
Corporate & resort partners
partners@averdeno.ca
Occupational programmes, screening days and property agreements.
Medical records
records@averdeno.ca
File copies and transfers, fulfilled within thirty days and usually far sooner.
Emergencies
Call 911 first.
Then call our desk. We coordinate with the hospital, attend where language support is needed and manage everything afterwards.
Visit us
Falls Medical Pavilion
1200 Fallsview Boulevard, Niagara Falls, Ontario L2G 3V1 — a four-minute walk from the Fallsview resort district, with private parking and a discreet side entrance.
Working hours
| Department | Weekdays | Weekends |
|---|---|---|
| Concierge desk | 24 hours | 24 hours |
| General medicine | 07:00 – 23:00 | 08:00 – 20:00 |
| Diagnostics & laboratory | 07:00 – 20:00 | 08:00 – 16:00 |
| Rehabilitation | 07:00 – 21:00 | 09:00 – 17:00 |
| Luxury SPA | 09:00 – 22:00 | 09:00 – 23:00 |
| Anti-Age Center | 09:00 – 18:00 | By appointment |
Interactive map
Where the flagship pavilion sits.
A schematic of the Fallsview district. Averdeno is set one block back from the main resort frontage, which is what keeps the building quiet.
Averdeno Falls Pavilion
Fallsview resort district
Casino hotel towers
Conference & entertainment
Private parking
Niagara Falls
1200 Fallsview Boulevard
Niagara Falls, ON L2G 3V1
Toronto
88 Harbour Quay West
Toronto, ON M5J 2Y3
Montréal
410 Rue de la Concorde
Montréal, QC H3C 4W7
Vancouver
215 Pacific Gate Terrace
Vancouver, BC V6B 5T9
Departments
Direct lines for common needs.
Appointments
Extension 1 — booking, changes and cancellations.
Results
Extension 2 — laboratory and imaging release.
Transport
Extension 3 — hotel, clinic and airport transfers.
International
Extension 4 — interpreting, insurance and visas.
Averdeno concierge desk
We answer at 03:00 as readily as at 15:00.
That is not a slogan. It is how the district works.