Call the concierge
+1 (800) 555-0188, answered by a person twenty-four hours a day, every day of the year.
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Frequently asked questions
Everything guests ask,
answered in plain language.
Search more than twenty answers covering booking, clinical services, costs, privacy and international patient support. If your question is not here, the concierge desk will answer it directly.
24/7Concierge desk
Knowledge base
Search over twenty answers.
Booking & access
Use the request form on our contact page, or call the concierge desk at +1 (800) 555-0188. Most requests are confirmed within one hour.
No. Averdeno is a private medical group open to everyone. Our locations and hours simply reflect the resort districts we serve.
Members are normally seen the same day; other patients within 24 hours. Median time from concierge call to physician contact is 38 minutes.
Yes, at partner resort properties, for Signature and Household members and, subject to availability, for other patients.
Clinical services
General medicine, diagnostics and imaging, cardiology, orthopaedics, neurology, internal medicine, executive health, laboratory medicine and preventive care.
No. In an emergency call 911. We coordinate with the receiving hospital and manage everything after you are stable.
We do not operate. We provide diagnostics, medical treatment, imaging-guided procedures and post-surgical rehabilitation, and refer to surgical centres where required.
Yes, provided we receive the clinical records. Continuity of an existing plan is one of our most frequent requests from international guests.
Costs & insurance
No. Averdeno provides private services outside provincial coverage. Fees are quoted before treatment begins.
Many do. We issue itemised, claim-ready invoices and can provide pre-authorisation documentation on request.
Major credit cards, debit and bank transfer. Recovery stays and medical tourism itineraries are invoiced in stages against a written quotation.
No. Quotations list every component, and any clinically required addition is agreed with you in writing before it happens.
Privacy & records
On encrypted servers located in Canada, governed by PIPEDA and applicable provincial health privacy legislation.
Never. Partner properties receive only operational information, such as a transport request, and never any clinical detail.
Yes. Written requests are fulfilled within thirty days, usually far sooner, in English or French.
Ten years from the last encounter for adults, in line with Canadian medical record retention requirements.
International patients
Yes, professional medical interpreting in nine languages, arranged before you arrive and present at every consultation.
We issue letters of medical invitation supporting Canadian temporary resident visa applications once a clinical plan is agreed.
With your consent we send a full report, imaging and laboratory data to any physician you nominate, anywhere in the world.
Yes, at partner resort properties, selected for accessibility, quiet floors and dietary requirements as your recovery needs.
No answers match that search. Contact the concierge desk and we will answer personally.
Still unresolved?
Three ways to reach a person.
Write to us
concierge@averdeno.ca — enquiries are answered within one business hour during the day.
Visit a pavilion
Niagara Falls, Toronto, Montréal and Vancouver. Walk-in enquiries welcome at reception.
Averdeno concierge desk
Ask us anything before you book.
No obligation, no sales call. A coordinator or nurse will simply answer your question.